ReConnect

Sponsor Enquiries 

Event Enquiries

Frequently Asked Questions

Is the conference for Infrastructure Sustainability Council members only? 
No, we welcome delegates from non-member organisations also. Ticket prices are available here. 

Special Access Requirements 
If you have any special access requirements, please note this during the registration process and we can do our best to ensure your needs are met in advance of your arrival.  

Can I share my ticket with another person?  
No, tickets are issued to an individual and are not transferable. This applies to both in-person and virtual tickets.  

Do I have to pay upfront when I book online? 
When registering online, there is an option to select ‘Pay Later’ once you reach the checkout. If you select this option, your registration will be confirmed instantly, and an invoice will be sent to you automatically. Payment is required within seven days for invoices issued before 1 June 2022. Payment must be made prior to the conference, regardless of the date issued. Admission to the event may not be granted if registration has not been paid in full. 

Will I be able to purchase a ticket at the registration desk on the day of the conference? 
The venue has limited capacity so it is recommend you plan ahead and register early to avoid disappointment.  

Do I need to know the names of my delegates when making a group booking?  
Yes, you will need to assign each ticket to an email address at the time of booking. 

 I haven’t received a confirmation email. What should I do? 
Please email events@iscouncil.org and a member of our team will be able to assist you. 

Can I get a refund if I can no longer attend the conference? 
Please refer to our refund policy.  

Where can I view the terms and conditions? 
Terms and Conditions are available here. 

Is parking available at the venue? 
There is no designated parking for the event, however parking is available in Auckland CBD. Visit Auckland Transport’s Parking in Auckland webpage for information on locations, rates and closing times. The Civic Car Park is closest to Aotea Centre.  

We recommend travelling via public transport, walking or cycling wherever possible. To plan your journey via public transport, you can use the Auckland Transport Journey Planner.  

What should I bring with me to the conference? 
If you wish to take notes, please bring a notepad or laptop. Identification may be required to confirm your registration at the check-in desk so please ensure you carry appropriate ID with you. 

Please note we do not have a secure storage facility at the venue so any luggage you bring is at your own risk. 

What is the dress code for the Networking Dinner? 
The dress code for both conference and dinner is Business dress.   

Will I be seated with my colleagues? 
Seating for the main plenary is unassigned so you can sit with your colleagues during sessions if you wish to. If you have booked separately, you will not be seated together for the Networking Dinner. If your organisation has purchased a branded table for the dinner, the group administrator will need to provide a list of table guests. To enquire about Networking Dinner tables, please contact events@iscouncil.org. 

Where can I get involved on social media? 
You can find all our social media links here. The hashtag for the conference is #ReConnectNZ. 

Will the sessions be recorded? Where can I watch them again? 
All sessions will be recorded and made available on-demand on the virtual platform for 6 months after the conference. 

A number of sessions will be made freely available on the ISC YouTube channel two weeks after the conference. 

Where can I find more information? 
If you have any further questions, please email us at events@iscouncil.org.  

View the Event Terms & Conditions