ISC Connect

Where is the conference being held?
The conference is being held at the Novotel Sunshine Coast Resort, Twin Waters, Queensland on 10 – 12 October 2022.

Is the conference for Infrastructure Sustainability Council members only?
No, we welcome delegates from non-member organisations also. Ticket prices are available here. 

Special Access Requirements
If you have any special access requirements, please note this during the registration process and we can do our best to ensure your needs are met in advance of your arrival.

What airport should I fly into?
The Sunshine Coast Airport is a 10-minute drive from the Novotel Sunshine Coast Resort. Suncoast Cabs operate to and from the airport. The taxi rank is located in front of the arrivals hall of the terminal. A number of rideshare providers operate on the Sunshine Coast, including Uber, Didi, Ola and Shebah.

 Can I share my ticket with another person?
No, tickets are issued to an individual and are not transferable. This applies to both in-person and virtual tickets.

Do I have to pay upfront when I book online?
When registering online, there is an option to select ‘Pay Later’ once you reach the checkout. The pay by invoice option will be disabled on 1 October 2022 and from this point on, only credit card payments will be accepted. If you select this option, your registration will be confirmed instantly, and an invoice will be sent to you automatically. Payment is required within seven days for invoices issued before 1 October 2022. Payment must be made prior to the conference, regardless of the date issued. Admission to the event may not be granted if registration has not been paid in full.

Will I be able to purchase a ticket at the registration desk on the day of the conference?
The venue has limited capacity so it is recommend you plan ahead and register early to avoid disappointment. 

Do I need to know the names of my delegates when making a group booking?
Yes, you will need to assign each ticket to an email address at the time of booking.

 I haven’t received a confirmation email. What should I do?

Please email events@iscouncil.org and a member of our team will be able to assist you.

Can I get a refund if I can no longer attend the conference?
Please refer to our refund policy.

Where can I view the terms and conditions?
Terms and Conditions are available here.

Is parking available at the venue?
Novotel Sunshine Coast Resort offers complimentary car parking to all in house guests.

What should I bring with me to the conference?
If you wish to take notes, please bring a notepad or laptop. Identification may be required to confirm your registration at the check-in desk so please ensure you carry appropriate ID with you.

Please note we do not have a secure storage facility at the venue so any luggage you bring is at your own risk.

What is the dress code for the conference and functions?
The dress code for the conference and Certification Dinner is Business Attire. The dress code for the Gala Dinner & Awards is Black Tie.

Will I be seated with my colleagues?
Seating for the main plenary is unassigned so you can sit with your colleagues during sessions if you wish to. If you have booked separately, you will not be seated together for the Gala Dinner & Awards Night. If your organisation has purchased a table for the dinner, the group administrator will need to provide a list of table guests. To enquire about Gala Dinner tables, please contact events@iscouncil.org.

Where can I get involved on social media?
You can find all our social media links here. The hashtag for the conference is #ISCConnect

Will the sessions be recorded? Where can I watch them again?
A number of sessions will be made freely available on the ISC website two weeks after the conference.

Will the sessions be recorded? Where can I watch them again?
The use of masks is not required at the Conference or at any functions. You will find our COVID safe plan here.

Where can I find more information?
If you have any further questions, please email us at events@iscouncil.org.